Help

Questions, answered.

Everything you need to know about the ritual, your order and getting it just right.

Products & Use

How do I use the under-eye strips?

Start with clean, dry skin. Peel each hydrogel strip from its backing and smooth it gently under the eye, following the natural curve of the contour. Relax while the actives absorb, then remove and press any remaining essence into the skin — no rinsing needed.

How often should I use them?

They’re gentle enough to weave into your regular routine, and many people enjoy them as a calming ritual a few times a week. Reach for them whenever your under-eyes need a little extra care — before an event, after a late night, or simply as a moment for yourself.

When will I see results?

You’ll notice a hydrated, refreshed under-eye right away. The smoothing and firming benefits build gently with consistent use over time — think of it as a ritual rather than a one-time fix.

Are they cruelty-free and non-toxic?

Yes. Everything we make is cruelty-free, vegan and formulated to be non-toxic and hypoallergenic. We keep our formulas thoughtful and kind — to your skin and to the world around it.

What’s included in the Full Influencer Pack?

The Full Influencer Pack pairs your ritual with the tools to make it feel like one: a rose quartz gua sha, a silk eye mask and a facial roller — everything you need to slow down and treat your skin with intention.

Orders & Shipping

How long does shipping take?

Orders are typically processed within [X] business days, and delivery usually takes around [X]–[X] business days depending on your location. You’ll receive tracking by email as soon as your order ships.

Do you offer free shipping?

Yes — we offer complimentary shipping on all orders over $75. Your cart will let you know how close you are to qualifying as you shop.

Returns

What is your return and exchange policy?

If something isn’t quite right, you can request a return or exchange within [X] days of delivery on unopened items in their original condition. Reach out and we’ll guide you through the next steps.

How do I get in touch?

We’d love to help. Email us anytime at info@theunwrinkled.com and a real person will get back to you.

Still have questions

Still need help? We’re here.

Contact us